Total Satisfaction Guarantee

Total Satisfaction Guarantee

What is the Xerox Total Satisfaction Guarantee?

As proud Xerox Authorized Agents, we love utilizing Xerox-brand equipment and offering it to our customers. Xerox has earned a solid reputation of product reliability and superior customer service. They also offer a generous Total Satisfaction Guarantee. If you are not completely satisfied with your Xerox equipment, they will:

  1. Replace it, free of charge, with an identical model, or
  2. Replace it with comparable Xerox equipment

This generous guarantee remains effective for three years after installation, unless:

  1. The equipment is financed for more than three years under this agreement, in which case the guarantee will expire once the initial term of the agreement has ended, or
  2. The equipment has been “Previously Installed”, in which case the guarantee will be effective for one year following installation.

To find out more about the Xerox Total Satisfaction Guarantee and how it can benefit you, please contact us!